In the case you’re experiencing a dreaded ‘c101a006’ error when trying to buy, trial or download an app, you should know you’re not alone.
We’ve had about a dozen tips so far and verified ourselves that the Windows Phone Store is tossing this error out for apps that are buy/try (free apps appear to be exempt).
Microsoft does report that Xbox Music and Video (aka Zune) is having issues for browsing and purchasing items and we’re quite certain that overlaps with the Windows Phone Store. The good news is Microsoft is well aware of the problem and on top of it, meaning this could be fixed by the time we post (or be a few hours).
Update: Looks like Bing, Xbox Music + Video and Windows Phone (all separate, but related) are being affected. Yikes.
Sit tight and commiserate in comments. Thanks, everyone, for the tips!
Daniel Rubino Editor-in-chief 189 3891 Filed in: News"That's your moral compass but what good is it to me? "
Tags: c101a006, error, Windows Phone Store 3
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Comments There are 71 comments. Sign in to comment\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_avatar-generic.jpg){kind=avatar}
Gatlyn says: I'm getting the same error message when trying to download a free app too. Cinemagraph, to be exact.
Posted on Apr 4, 2013 at 7:36 pm - 3 days ago Reply lsmachado says: Same here. I've tried twice to download Netflix. Tried restarting my phone as suggested in the error message. Same message again.
Posted on Apr 4, 2013 at 8:01 pm - 3 days ago Reply Gatlyn says: Not a problem on your end, there's something wrong with the store. Unfortunately, waiting it out is the only solution.
Posted on Apr 4, 2013 at 8:06 pm - 3 days ago Reply raul_junior says: It wont let me download speed test.net which is free
Posted on Apr 4, 2013 at 7:36 pm - 3 days ago Reply tbonenga says: +1
Posted on Apr 4, 2013 at 7:43 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5600541.jpg)
Kieta says: Same here
Posted on Apr 4, 2013 at 8:02 pm - 3 days ago Reply Miscellaneous Rant says: Strangely enough, I just started to get this error when WPCentral warned us of it. Mmmmm
Posted on Apr 4, 2013 at 8:18 pm - 3 days ago Reply ogracia says: Thanks lol i just started the Xbox music trial and I couldn't download any song...and thought it was my phone..
Posted on Apr 4, 2013 at 7:38 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5612740.jpg)
Chris Yahya says: I'm getting error while trying download free apps
Posted on Apr 4, 2013 at 7:38 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5331556.jpg)
WinFan1 says: Quite annoying
Posted on Apr 4, 2013 at 7:40 pm - 3 days ago Reply sweatshopking says: I WEAR A DRESS
Posted on Apr 4, 2013 at 7:42 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_21831.jpg)
Sam Sabri says: TMI
Posted on Apr 4, 2013 at 7:45 pm - 3 days ago Reply cory.stapleton25 says: Depends who's reading ;)
Posted on Apr 4, 2013 at 7:49 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_930844.jpg)
BIGPADDY says: 8-)
Posted on Apr 4, 2013 at 8:37 pm - 3 days ago Reply NIST says: Does it have ruffles?
Posted on Apr 4, 2013 at 9:35 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5841226.jpg)
Rndomuser says: Why are you posting this? Is it supposed to be "amusing" or something?
Posted on Apr 4, 2013 at 10:01 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_112199.jpg)
Paladinleeds says: So you're cranius then?
Posted on Apr 5, 2013 at 7:02 am - 2 days ago Reply jmack549 says: Ugh, this is my first day with a Windows Phone so this is extra frustrating.
Posted on Apr 4, 2013 at 7:44 pm - 3 days ago Reply cory.stapleton25 says: Don't worry, this a rarity. You made the right decision, and by the way, welcome to the club!
Posted on Apr 4, 2013 at 7:51 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5508645.jpg)
RyanAMG says: Welcome. We play nice. Well sometimes :)
If you have question just let us know.
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ChrisLynch says: Welcome to the Windows Phone family! As everyone else said, this is a rare event, and MS is normally on top of it with quick resolutions.
Posted on Apr 4, 2013 at 8:29 pm - 3 days ago Reply accursedvenom says: Tried just now to get the trial of galactic reign. Got the error.
Posted on Apr 4, 2013 at 7:46 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5766760.jpg)
Devamps says: It would be interesting to know if people who are experiencing this problem are using custom ROMs.
Posted on Apr 4, 2013 at 7:53 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5461635.jpg)
GizmoEV says: No, I'm using the 1249 rom on a 920 and getting the error on some apps. I did update speedtest.net just fine.
Posted on Apr 4, 2013 at 7:58 pm - 3 days ago Reply Devamps says: Ok ... I am using the 1308 rom on my 920 and have not had this problem, yet.
Posted on Apr 4, 2013 at 8:19 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5718642.jpg)
MrA2Z says: I am using 1308 but facing this problem as well
Posted on Apr 4, 2013 at 9:35 pm - 3 days ago Reply Josh Hinnenkamp says: I'm experiencing this problem on two HTC HD7 phones. One is WP7.8 (7.10.8862 official) and one is WP7.8 (7.10.8858 Deepshining)
Posted on Apr 4, 2013 at 7:57 pm - 3 days ago Reply accursedvenom says: What does deepshining have/do that the regular 8862 doesn't? Would it wipe out everything I have on the phone if I chose to try it?
Posted on Apr 5, 2013 at 7:48 am - 2 days ago Reply charlyc311 says: Had this problem with an inapp purchase... Bought a feature in the app the first time, but then I had to restore my phone. So after that, when I had to download the app again, it couldn't install. I got ripped off -___-
Posted on Apr 4, 2013 at 7:59 pm - 3 days ago Reply charlyc311 says: Just tried to buy the WPCentral app.. n I got that error again
Posted on Apr 4, 2013 at 8:00 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5323385.jpg)
ncxcstud says: I was getting it earlier, but once I downloaded an update to an app it has been smoothe sailing ever since.
Posted on Apr 4, 2013 at 8:02 pm - 3 days ago Reply Luke Morris says: I too am new to windows phone just got the Ativ S and love it and windows OS. Although i have experienced a random reboot and i always get an error message about removing the SD Card safely. Wish i could fix that. Microsoft have acknowledged this error i looked on the xbox live support page among other things that are not working as they should.
Posted on Apr 4, 2013 at 8:04 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5350249.jpg)
ycy198472 says: Seem that this kind of situation happens a lot in wp8 app store.
Posted on Apr 4, 2013 at 8:10 pm - 3 days ago Reply bjd223 says: Idk about all that. I have had WP since wp7 launch and this is the second time I have gotten an error from the store. I'm sure it might happen occasionally but MS is pretty on top of fixing it
Posted on Apr 5, 2013 at 10:16 am - 2 days ago Reply Denashi says: Just updated speedtest.net no problem, but it gives me that error message when I try to download Acedia...
Posted on Apr 4, 2013 at 8:11 pm - 3 days ago Reply runciter says: Thank goodness for this post! Thought it was just me and/or 920 at&t wonkiness
Posted on Apr 4, 2013 at 8:12 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5863725.jpg)
Luke Brady says: This is happening to me a lot.....really annoying!!!
Posted on Apr 4, 2013 at 8:20 pm - 3 days ago Reply Luke Morris says: http://support.xbox.com/en-GB/xbox-live-status its on here people check it out.
Posted on Apr 4, 2013 at 8:21 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5837653.jpg)
Roach26 says: Hope they get it fix soon, was mad for a sec. Since I'm not the only one I'm cool now...
Posted on Apr 4, 2013 at 8:23 pm - 3 days ago Reply Rishi Lakhani says: Same problem. Cant download anything!
Posted on Apr 4, 2013 at 8:26 pm - 3 days ago Reply ChrisLynch says: Hmm... Smart DJ isn't working in XBM on Windows 8's XBM client, yet does "work" on my Lumia 920. Except, when it tries to play XBM content on my L920, I get error 805a01f4.
Posted on Apr 4, 2013 at 8:30 pm - 3 days ago Reply Choco22 says: Working well here... Lumia 920 Indonesia
Posted on Apr 4, 2013 at 8:30 pm - 3 days ago Reply Kamilla Majidova says: The same story,happened to me a few hours ago,tried to fix it myself,but no result. Hope they will find solution soon. Its really sad... Plz post any news if will be known later :)
Posted on Apr 4, 2013 at 8:33 pm - 3 days ago Reply Devamps says: Check here
http://support.xbox.com/en-GB/xbox-live-status
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jMawl says: I just had an Xbox music problem. It won't let me enter the store, but the error is different.
Posted on Apr 4, 2013 at 8:45 pm - 3 days ago Reply jMawl says: And just like that it works again...maybe it was my LTE connection :) ...well kind of. Now a couple of minutes later it is terrible. It makes me retry to download songs constantly.
Posted on Apr 4, 2013 at 8:54 pm - 3 days ago Reply Randiesturnings says: I'm getting same error. The responsiveness to fix problems is nice:)
Posted on Apr 4, 2013 at 8:46 pm - 3 days ago Reply lsmachado says: Seems to be working now. Downloaded Netflix - no problem.
Posted on Apr 4, 2013 at 9:03 pm - 3 days ago Reply Arcity says: Tried downloading Acedia to no avail. :(
Posted on Apr 4, 2013 at 9:12 pm - 3 days ago Reply jomargon says: I was able to purchase after restarting my phone.
Posted on Apr 4, 2013 at 9:14 pm - 3 days ago Reply ChrisLynch says: Which was just a coincidence. The service interruption was resolved right when you rebooted your phone (which you didn't need to do.)
Posted on Apr 4, 2013 at 10:31 pm - 3 days ago Reply afgzee says: Everything working fine for me now
Posted on Apr 4, 2013 at 9:16 pm - 3 days ago Reply afgzee says: The problem members were facing purchasing and downloading content on the Windows Phone has been fixed! Thank you for your patience while we worked through this issue!
Posted on Apr 4, 2013 at 9:17 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5324195.jpg)
Verkunder says: Getting some "not enough info about that artist" when trying to start a Smart DJ. Ouch!
Posted on Apr 4, 2013 at 9:17 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_217566.jpg)
solrac451 says: Finally was able to buy the WPCentral App. That is all I wanted to do for the past 2 hours.
Keep up the great work guys!!!
Luke Morris says: Working now i can download speedtest happy days apart from the sd card error i keep getting
Posted on Apr 4, 2013 at 9:27 pm - 3 days ago Reply MrA2Z says: It has been fixed, MS update
"The problem members were facing purchasing and downloading content on the Windows Phone has been fixed! Thank you for your patience while we worked through this issue!"
uopjo6 says: I've had this problem (in Hong Kong) 2 weeks ago that lasted 2-3 days. It was reported to be a server glitch and should be fixed automatically. 2 days was painful though.
Posted on Apr 4, 2013 at 9:46 pm - 3 days ago Reply Rndomuser says: Yes, all fixed
Posted on Apr 4, 2013 at 10:00 pm - 3 days ago Reply NIST says: All good now guys. I just fixed it.
Posted on Apr 4, 2013 at 10:48 pm - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5858082.jpg)
Alfiansyah Rahman says: Still unable to purchase via carrier network.
Sigh...
Kamilla Majidova says: Phew, working fine today!!! Hope never happens again :)
Posted on Apr 5, 2013 at 2:07 am - 3 days ago Reply Logix1 says: I have tried to reinstall Mehdoh, but the problem i am having is....Microsoft want me to purchase it again? could this be also linked?
Posted on Apr 5, 2013 at 4:18 am - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5333656.jpg)
schlubadub says: That's normal - click Buy, then on the confirmation page it should say "you've already purchased this app before, click Install to install again" or something
Posted on Apr 5, 2013 at 4:26 am - 3 days ago Reply roshangangurde says: To boring is os .so many problems.what the WP doing now
Posted on Apr 5, 2013 at 4:25 am - 3 days ago Reply\ABS\Auto Blog Samurai\data\ALL IN ONE SERVICE PROVIDERS\mov\100x100_5865666.jpg)
RameshwerK says: Well, this is frustrating to say the least.
as soon as one issue is solved we have another... cmon MS pls fix these NOW.
with so many hardware and software glitches/issues.. im wondering if i was wrong in jumping ship to WP, maybe should have held on to Android for a couple yrs until WP is stable
will give it couple months, if problems still persist then a Nexus 4/ HTC One may look quite enticing.
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ricocchet says: As much as I love my Windows Phone 8, I am losing patience with the amount of errors, that are happening with the store and downloading of apps.
Come on Microsoft sort it out, we are supporting you and your great new Phone operating system, we deserve better.
Yes I know glitches happen, but they are happening a bit too much lately and that is from an avid supporter of ALL aspects of Microsoft :)
ricocchet says: I would also like an explanation of what the issues are, not just it has been fixed, how about some more detailed information regarding what the issues where and what has been done to rectify the issue?
Can i get that information anywhere?
All about transparency MS.
You need to drop this secret culture and open up and become more transparent as a company.
ogamawab says: Problem still persist...
Posted on Apr 5, 2013 at 11:00 pm - 2 days ago Reply ogamawab says: App store still down.
Posted on Apr 6, 2013 at 2:17 pm - 1 day ago Reply ogamawab says: Still down... Can't up date apps. Can't download apps
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