Product Spotlight: Email Connect Keeps Prospective Clients Engaged March 14, 2013 3:33 PM | No TrackBacks
While attracting new clients to a website is one thing, connecting with them during their visits is another. By engaging potential clients early on, FindLaw’s Email Connect helps law firms keep prospective clients and delivers a wealth of client information in the process.
More and more attorneys and firms rely on website contact forms to gain important information about potential clients. The problem is that lawyers are often too busy to immediately respond to newly submitted forms. A delayed response can not only reflect poorly on the firm, but may cost it a new client as well.
That’s where FindLaw’s Email Connect comes in. Once a contact form is submitted, a U.S.-based FindLaw operator calls the prospective client within 30 minutes. The operator then verifies the information provided in the form and asks additional questions about the person’s location, the specifics of his or her legal needs, and more. That way, the individual receives attention early on, and the lawyer potentially secures a new client.
Email Connect not only keeps prospective clients engaged, it arms lawyers with a wealth of information they wouldn’t normally receive through standard contact forms. Less than 20% of potential clients provide any details about their legal issue in their contact form, leaving attorneys in the dark about the viability of their claims. Email Connect fixes that.
After the follow-up call is completed, FindLaw emails the law firm the original contact form as well as the newly collected details about the issue. Attorneys and firms can also access the information on INSIGHT, FindLaw’s Performance Analytics Dashboard. The additional information will allow lawyers to more accurately gauge the strength of any potential claims and better prepare for their initial client meetings.
For more information on how Email Connect can help your firm build its client base and better serve its clientele, speak with your FindLaw consultant today.
- Linda Palecek, Director, Product Solutions
with Corey Licht, FindLaw Audience Team
Categories: Product Spotlights Tags: Email Connect, FindLaw products, online lawyer marketing
No TrackBacks
TrackBack URL: http://blogs.findlaw.com/cgi-bin/mt/mt-tb.cgi/38807
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About The Official FindLaw Blog The Official FindLaw Blog features news, insights and milestones directly from the FindLaw team and FindLaw leadership. Have a question, comment or tip? Write to us. Popular Topics Facebook FindLaw findlaw FindLaw Lawyer Marketing FindLaw survey FindLaw team findlaw team FindLaw.com law firm marketing law firm websites Lawyer Marketing lawyer marketing legal blogs legal commentary legal information legal news online lawyer marketing social media Super Lawyers Supreme Court Categories From Our Customers (11) In The News (182) Milestones (8) Product Launches (16) Product Spotlights (108) The FindLaw Team (78) Archives Select a Month... March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 More FindLaw Legal Videos Search The Official FindLaw Blog Recent Entries New at FindLaw: Unemployment Discrimination and Patent Cases Product Spotlight: Email Connect Keeps Prospective Clients Engaged Channel the Power of TV Advertising With FindLaw Media Services New at FindLaw: Hip Implants and Justice O'Connor's New Book Housing Market Bouncing Back: 3 Tips to Help You Buy a Home About this Entry This page contains a single entry published on March 14, 2013 3:33 PM.
Channel the Power of TV Advertising With FindLaw Media Services was the previous entry in this blog.
New at FindLaw: Unemployment Discrimination and Patent Cases is the next entry in this blog.
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Product Spotlight: Email Connect Keeps Prospective Clients Engaged March 14, 2013 3:33 PM | No TrackBacks
While attracting new clients to a website is one thing, connecting with them during their visits is another. By engaging potential clients early on, FindLaw’s Email Connect helps law firms keep prospective clients and delivers a wealth of client information in the process.
More and more attorneys and firms rely on website contact forms to gain important information about potential clients. The problem is that lawyers are often too busy to immediately respond to newly submitted forms. A delayed response can not only reflect poorly on the firm, but may cost it a new client as well.
That’s where FindLaw’s Email Connect comes in. Once a contact form is submitted, a U.S.-based FindLaw operator calls the prospective client within 30 minutes. The operator then verifies the information provided in the form and asks additional questions about the person’s location, the specifics of his or her legal needs, and more. That way, the individual receives attention early on, and the lawyer potentially secures a new client.
Email Connect not only keeps prospective clients engaged, it arms lawyers with a wealth of information they wouldn’t normally receive through standard contact forms. Less than 20% of potential clients provide any details about their legal issue in their contact form, leaving attorneys in the dark about the viability of their claims. Email Connect fixes that.
After the follow-up call is completed, FindLaw emails the law firm the original contact form as well as the newly collected details about the issue. Attorneys and firms can also access the information on INSIGHT, FindLaw’s Performance Analytics Dashboard. The additional information will allow lawyers to more accurately gauge the strength of any potential claims and better prepare for their initial client meetings.
For more information on how Email Connect can help your firm build its client base and better serve its clientele, speak with your FindLaw consultant today.
- Linda Palecek, Director, Product Solutions
with Corey Licht, FindLaw Audience Team
Categories: Product Spotlights Tags: Email Connect, FindLaw products, online lawyer marketing
No TrackBacks
TrackBack URL: http://blogs.findlaw.com/cgi-bin/mt/mt-tb.cgi/38807
See All FindLaw Blogs >>Go To The Official FindLaw Blog Main Page >>
About The Official FindLaw Blog The Official FindLaw Blog features news, insights and milestones directly from the FindLaw team and FindLaw leadership. Have a question, comment or tip? Write to us. Popular Topics Facebook FindLaw findlaw FindLaw Lawyer Marketing FindLaw survey FindLaw team findlaw team FindLaw.com law firm marketing law firm websites Lawyer Marketing lawyer marketing legal blogs legal commentary legal information legal news online lawyer marketing social media Super Lawyers Supreme Court Categories From Our Customers (11) In The News (182) Milestones (8) Product Launches (16) Product Spotlights (108) The FindLaw Team (78) Archives Select a Month... March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 More FindLaw Legal Videos Search The Official FindLaw Blog Recent Entries New at FindLaw: Unemployment Discrimination and Patent Cases Product Spotlight: Email Connect Keeps Prospective Clients Engaged Channel the Power of TV Advertising With FindLaw Media Services New at FindLaw: Hip Implants and Justice O'Connor's New Book Housing Market Bouncing Back: 3 Tips to Help You Buy a Home About this Entry This page contains a single entry published on March 14, 2013 3:33 PM.
Channel the Power of TV Advertising With FindLaw Media Services was the previous entry in this blog.
New at FindLaw: Unemployment Discrimination and Patent Cases is the next entry in this blog.
Find recent content on the main index or look in the archives to find all content.
Visit our Family of Sites: FindLaw.com LegalConnection © FindLaw - A Thomson Reuters Business. All rights reserved. Disclaimer Site Map Privacy
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